Emotional Intelligence: Useful Tools for the HR Practitioner	"This program has been approved for 6 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org."
May 23, 2008 - Cancelled Register Online: December 5, 2008 Printable Registration Form

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About the Program:

As HR practitioners involved in the emotional territory of the workplace, we need to use emotional information in a constructive and adaptive manner. We need to use available information to advance personal, employee, and workplace goals. This practical course, designed by HR people for HR people, will help you recognize, manage and use emotional information to advance these agendas.
Here is just some of what you will learn…

• 7 hidden principles that govern what we think and feel
• The 9 ways that emotions are generated
• 5 tools for managing personal emotions for better productivity
• 2 powerful ways to manage emotional hot buttons
• How we cope with loss and the perception that our goals, values, or welfare is threatened.
• 3 secrets to managing and leading the emotions of others

What our attendees have to say:

"Great information. Enjoyed the exercises that followed each tool...."

"Very useful tools that I can share with my managers to help them understand how they can make a positive impact on their teams."

"Instructor very knowledgable...definitely subject matter expert.:"

About our Instructor