February Monthly Meeting
February 9, 2010
11:30 a.m. - 1:00 p.m.
HR—Owner of the Customer Relationship
After all the talk, HR is still not strategic. Managers still claim that HR doesn’t know the business. Yet all that managers expect is the same old, same old—”keep us out of jail, get an economical benefits package, and keep the union out.”
Over the past two decades HR has been an enabler in the process of removing the implied contract of “employee entitlement.” Mission accomplished, but now we have historic lows in employee engagement. How will HR get on top? How will it be valued for doing the most valuable job in an organization? How can HR build a high performing workforce? It will start by understanding the Customer.
Employees no longer work for our organizations. So who do they work for—our customers, that’s who. A short line of sight between employees and customers raises commitment and performance. HR has to understand the bridge that connects committed employees and loyal customers. This is a new strategic role that puts HR at the center of business. HR has to rethink its role from aligning with the business to create shareholder value to align with customers to create stakeholder value. Risky, yes! But our employees and customers will demand it, post-recession.
About the Speaker:
Bud Taylor is an accomplished author, speaker and change management consultant with over 30 years of experience. Bud delivers a powerful message showing organizations how to transform their business by knowing what their customers know!
Prior to specializing in speaking and consulting, Bud was with Deloitte as a Partner Change Management and Senior Vice President and Director of Global Consulting with Synovate Loyalty. He maintains his international consulting practice through corporate alliances with MASMI Research out of London, Strategic Consulting in Chicago and ISB Worldwide in Dallas. Bud is the author of Customer Driven Change: What Your Customers Know; Your Employees Think; Your Managers Overlook. |
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 This program has been approved for
1 Strategic Recertification Credit Hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). For more information about re-certification, please visit the HRCI website at www.hrci.org.
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Sponsorship:
There are Sponsorships available for this meeting.
Please email sponsorship@dallashr.org
for sponsorship
information.
Registration:
Pre-registration is closed at this time. On-site registration will be available on February 9th at the Omni Hotel beginning at 11:00 a.m. See pricing information below.
Pre-Registration Rates:
Members - $35.00
Non-Members - $45.00
On-Site Registration Rates*:
Members $50.00
Non-Members $60.00
*Due to hotel catering requirements, we cannot guarantee seating for onsite registrants. |
Agenda:
It is recommended that you arrive between 11:00 am and 11:30 am to allow time for networking and to eat lunch.
| 11:00 |
Registration Begins |
| 11:25 |
Luncheon Doors Open |
| 11:30 |
Lunch Served |
| 11:45 |
Announcements |
| 12:00 |
Lunch Service Closed* |
| 12:00 - 1:00 |
Keynote Presentation |
*Lunch service will cease when the keynote presentation begins.
Please make arrangements to be on time. Paid attendees who arrive after the keynote begins will not be served lunch.
Location:
Omni Hotel—Park West
1590 LBJ Freeway
Dallas, TX 75234
972-869-4300
Click here for a map.
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